Privacy Policy

1. Introduction

Green Batteries ("we", "us", or "our") operates the Green Batteries mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

• Name, phone number, and email address provided during registration
• Vehicle details (type, registration number)
• Government-issued identification (e.g., Aadhaar, driving licence) for KYC verification
• Payment and billing information

2.2 Usage Data

• Battery swap history, station visits, and transaction records
• Device information (model, OS version, app version)
• Location data when using station-finding features (with your permission)
• Log data and analytics for Service improvement

3. How We Use Your Information

• To provide, maintain, and improve the battery-swap Service
• To process transactions, subscriptions, and wallet top-ups
• To verify your identity and prevent fraud
• To send swap confirmations, alerts, and service notifications
• To display nearby swap stations and provide navigation
• To comply with legal obligations and resolve disputes

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Station Partners: Limited swap and vehicle data to facilitate battery exchanges
• Payment Processors: Transaction data to process payments securely
• Service Providers: Analytics, cloud hosting, and communication services operating on our behalf
• Legal Authorities: When required by law, court order, or to protect safety

5. Data Security

We use industry-standard encryption (TLS), secure cloud infrastructure, and access controls to protect your data. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Transaction records are retained as required by applicable financial and tax regulations. You may request deletion of your account and associated data by contacting us.

7. Your Rights

• Access and review the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Withdraw consent for location tracking at any time via device settings
• Opt out of promotional communications

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with external services (e.g., maps, payment gateways). We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Green Batteries
Email: support@greenbatteries.in